If your product was purchased at a retail store, please contact the store for their return policy. If the store cannot accept your return, you may return the product directly to Edelbio. To return or exchange a product, please email customerservice@edelbioskincare.com, or fax us at +1 (415) 276-1954 within 10 days of receipt of your purchase to process it for return or exchange. Shipping and handling are not included in refunds.